COVID 19: Customer Update
In light of recent news regarding the rapid growth rate of the COVID-19 virus, CLB The Community Bank will be adjusting our hours of operation. Beginning 3/24/2020, our lobbies will remain closed unless an appointment has been made. We will also be reducing our Drive-In hours. All transactions will need to be done via our Drive-Thru during these new hours. We also encourage everyone to use our Mobile App or Online Banking as well as our ATM’s. Our temporary Drive-In hours are:
Main Office – 8:00 AM to 3:00 PM
HWY 84 Branch – 8:00 AM to 2:00 PM
Harrisonburg Branch – 8:00 AM to 3:00 PM
Jena Northside Branch – 8:00 AM to 3:00 PM
Olla Branch – 8:00 AM to 2:00 PM
Holloway Branch – 8:00 AM to 3:00 PM
Lafayette Financial Center – 9:00 AM to 4:00 PM
Additional Informational Links: https://www.consumerfinance.gov/coronavirus/
We continue to closely monitor the COVID-19 outbreak with the health and wellbeing of our customers, employees, and communities a top priority. With that in mind, we have decided to temporarily limit Lobby Access to appointment only.
Please make appointment in advance by contacting your local branch. All Branch Drive-Ins will continue normal business hours and we encourage everyone to utilize the CLB Mobile App and Online Banking.
In light of recent developments regarding the COVID 19 outbreak, it’s only natural to have questions or concerns regarding the state of your chosen Financial Institution. Please rest easy knowing that you are in great hands here at CLB The Community Bank. The committed leadership provided by our Board of Directors combined with our amazing customers has allowed us to maintain a strong financial foundation ensuring that we will be here for you during and well after this unfortunate situation.
The health and safety of our customers, employees, and our communities as a whole has and always will be a top priority at CLB. While our doors remain open, we do ask that when possible, customers utilize our Drive-In and ATM locations in order to minimize exposure during this time. We also encourage everyone to take advantage of the many tools available via our Digital Banking Platform. By using the CLB Mobile App or CLB Online Banking, you have full access to your up to date account activity, transfer funds between accounts, deposit checks, pay your bills, and more. Enrollment is easy via our website, registering via our Mobile App, or by calling your nearest branch.
We remain diligent in monitoring this rapidly evolving situation and are taking all measures in order to continue serving our customers’ needs. Should anyone have any questions please contact your nearest branch.
For more information about COVID-19, please visit the Centers for Disease Control and Prevention website at www.cdc.gov.
FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency’s Name
WASHINGTON – In light of recent developments related to the coronavirus, the Federal DepositInsurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money. The FDIC is also warning consumers of recent scams where imposters are pretending to be agency representatives to perpetrate fraudulent schemes.
Since 1933, no depositor has ever lost a penny of FDIC-insured funds. Today, the FDIC insures up to
$250,000 per depositor per FDIC-insured bank. An FDIC-insured account is the safest place for
consumers to keep their money. Learn more about deposit insurance here. Some banks may have
adjusted hours or services in compliance with Centers for Disease Control guidance on social distancing.
Customers’ deposits remain safe in these banks, as does customer access to their funds. Banks continue to offer ATM, mobile, or online banking services, and many continue to provide services via drive-through windows.
FDIC’s Electronic Deposit Insurance Estimator (EDIE) is a tool that can help consumers determine deposit insurance coverage based on accounts they may already have with a bank or accounts they are considering opening. The agency recommends using EDIE for questions about FDIC deposit insurance coverage.
During these unprecedented times consumers may receive false information regarding the security of their deposits or their ability to access cash. The FDIC does not send unsolicited correspondence asking for money or sensitive personal information. The agency will never contact people asking for personal details, such as bank account information, credit and debit card numbers, Social Security numbers, or passwords.
Consumers may also be contacted by persons who claim to be employed by an agency, bank, or another entity. These scams may involve a variety of communication channels, including emails, phone calls, letters, text messages, faxes, and social media. Scammers might also ask for personal information such as bank account numbers, Social Security numbers, dates of birth, and other details that can be used to commit fraud or sell a person’s identity. Consumers should not provide this information.
Additional Resources for Bankers and Consumers
FDIC Consumer News: How FDIC Protects Customers – February article
FDIC: Avoiding Scams: Sticking to the Basics Can Go a Long Way
FDIC Tips for Small Businesses
FDIC Tips for Reaching out to Creditors and Managing Debt
FDIC Knowledge Center portal with access to Frequently Asked Questions
Consumers are also encouraged to contact the FDIC’s Call Center at 1-877-ASK-FDIC (1-877-275-3342),
Monday – Friday, 8 a.m. to 8 p.m. (ET), if they have any questions or believe they have been a victim of
fraud or a scam.
To: Catahoula-LaSalle Bank Customers
We have had reports of individuals calling customers claiming to be from Catahoula-LaSalle Bank. So far the phone number shown on the caller id indicates it is coming from the Jena area. The caller id also shows Catahoula LaSalle Bank. The spammers state that they are reaching out to assist with lower interest payments on your credit card. If you receive a call please DO NOT give out any information to anyone.
We at Catahoula-LaSalle Bank will never call and ask you for any personal information over the phone, for any reason. Never give out your information, PIN numbers, or other personal information to anyone. We are currently looking into this issue and will update our website if more information becomes available. If you have any questions or concerns, please call our Main Office or your nearest branch location. You may also visit our Security Page at http://www.catlabank.com/index.cfm/id-theft
Foreign Cyber Actors Target Home and Office Routers and Networked Devices Worldwide
The FBI recommends any owner of small office and home office routers power cycle (reboot) the devices. Foreign cyber actors have compromised hundreds of thousands of home and office routers and other networked devices worldwide. The actors used VPNFilter malware to target small office and home office routers. The malware is able to perform multiple functions, including possible information collection, device exploitation, and blocking network traffic.
The size and scope of the infrastructure impacted by VPNFilter malware is significant. The malware targets routers produced by several manufacturers and network-attached storage devices by at least one manufacturer. The initial infection vector for this malware is currently unknown.
VPNFilter is able to render small office and home office routers inoperable. The malware can potentially also collect information passing through the router. Detection and analysis of the malware’s network activity is complicated by its use of encryption and misattributable networks.
The FBI recommends any owner of small office and home office routers reboot the devices to temporarily disrupt the malware and aid the potential identification of infected devices. Owners are advised to consider disabling remote management settings on devices and secure with strong passwords and encryption when enabled. Network devices should be upgraded to the latest available versions of firmware.
Published by the Federal Bureau of Investigation. You can view the article above in it’s original format via the following link.
(Notice: This link leads outside of Catahoula LaSalle Bank’s website.) https://www.ic3.gov/media/2018/180525.aspx
September 21, 2017
Dear Valued Customers:
Recently, Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans. This is what we know according to Equifax: the data breach occurred May – July 2017, and the information stolen includes consumers’ personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver’s license numbers. Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen. There is no evidence of unauthorized access to consumers’ credit reporting databases.
To be clear, Catahoula LaSalle Bank was not compromised and your information was not stolen from our bank. However, Catahoula LaSalle Bank takes the security of our customer information very seriously, and we are providing you with the information we know about this massive breach and the steps you can take to protect your personally identifiable information if you so desire. Following this unprecedented breach, we are also asking our customers to be extra vigilant and report any suspicious activity in your Catahoula LaSalle Bank accounts to Catahoula LaSalle Bank by calling 318-339-8571 or visiting our website at www.catlabank.com.
Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at www.equifaxsecurity2017.com. To protect your identity and personal information, Catahoula LaSalle Bank strongly encourages our customers to take the actions noted below.
- Review your account statements to spot any suspicious transactions. You can also monitor your account activity via our mobile app or online at any time at www.catlabank.com.
- If you spot any suspicious transactions, please contact us immediately at 1-318-339-8571.
- Consider if you should place an initial fraud alert on your credit report (see https://www.consumer.ftc.gov/articles/0275-place-fraud-alert).
- Consider if you should freeze your credit file (see https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs).
- Review your credit reports for accuracy. Call any one of the three credit reporting agencies to receive your free annual credit report or visit annualcreditreport.gov.
Experian ® TransUnion® Equifax®
P.O. Box 9554 P.O. Box 2000 P.O. Box 740241
Allen, TX 75013 Chester, PA 19016 Atlanta, GA 30374
888-397-3742 800-680-7289 866-349-5191
www.experian.com www.transunion.com www.equifax.com
- You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.
If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at https://www.identitytheft.gov/ or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence at https://www.consumer.ftc.gov/topics/privacy-identity-online-security.
Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 866-447-7559.
President & CEO
Catahoula LaSalle Bank
To: Catahoula-LaSalle Bank Customers
Subject: Phishing Attempts
We have had reports of individuals calling customers claiming to be from Catahoula-LaSalle Bank and requesting their card information, PIN, and security code. They state that there has been fraudulent activity on the customer’s card and that they need your card information to assist you. If you receive a call please DO NOT give out any information to anyone.
We at Catahoula-LaSalle Bank would never call and ask you for that information over the phone. Never give out your PIN to anyone. We would never have a need for your PIN. If you have any questions please give us a call here at the bank or visit our Security Page at http://www.catlabank.com/index.cfm/id-theft we will be more than happy to help.